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0800 085 0948   01753 622744

info@domesticinnovations.co.uk

Cleaning Services FAQs

At Domestic Innovations, we’re dedicated to providing and managing a high quality cleaning service tailored to your needs. We understand that choosing to use a cleaner can be a serious decision to make, as you’re potentially inviting someone new to come in and take care of your home. That’s why we’ve answered some of the most frequently asked questions for you, so you can have a better understanding on what our services are and why you can trust us.

If you’d like to know more about our home cleaning offerings, or you have a question that we have not answered, get in touch with one of our directors who will be more than happy to help. You can contact us either by calling 0800 085 0948, or fill in the online form to let us know that you’d like to hear from us.

What are the benefits of using a cleaning company?

There are many benefits to hiring a professional cleaner and having all your cleaning requirements taken care of, including:

  • Always having a clean home
  • Time to spend doing other things
  • Invaluable assistance if you’re unable to clean your home yourself

What tasks can cleaners carry out?

Your cleaner will carry out any general housework to an exceptional quality. This includes:

  • Dusting and wiping all surfaces
  • Tidying up
  • Cleaning, drying and putting away any dirty dishes
  • Brushing, vacuuming and/or mopping floors
  • Taking out rubbish
  • Cleaning bathroom facilities
  • Making and changing the bed
  • Watering plants

If you have any special requests, such as looking after pets, putting out or bringing in the laundry or keeping an eye on your house while you’re away, speak to one of our directors today to find out more.

Do you provide end of tenancy or after-build cleaning?

Yes, we can provide specific cleaning if you are moving out of a property or have just had some building work completed.

Which areas do you cover?

We cover the following areas:

  • Ascot
  • Beaconsfield
  • Chalfont St Peter
  • Gerrards Cross
  • Maidenhead
  • Marlow
  • Sunningdale
  • Virginia Water
  • Wokingham
  • Windsor

What am I paying for?

For your monthly payment, you will receive:

  • A cleaner who is paid in advance for their service
  • All cleaning materials and equipment (so there are no hidden costs)
  • Excellent customer service
  • Full VAT payment

For more information, take a look at our Pricing page.

How do you charge?

To determine how we charge for our services, we carry out an initial home cleaning assessment at your premises. We then provide a quote with either a single price for the work to be carried out or payment options depending on your requirements.

Do I pay the cleaners?

For convenience, and to avoid any confusion, we will set up a monthly standing order so there is no need to make a payment each week. This also avoids the issue of payment potentially being lost in transition.

How do you vet the staff?

All of our staff have two interviews and are required to provide two verbal and written references. We use the Disclosure and Barring Service (DBS) to screen all prospective staff, so you can be reassured that our cleaners can give you security and confidence. Each member of the team is trained by a senior cleaner who has at least 10 years experience with us.

Do you have insurance cover?

We have employers and public liability insurance to cover any major incidents or damage to your home. This is to provide peace of mind to you.

Will I get the same cleaner each time?

We work in teams of two or three, so when one member is on holiday, the other is familiar with your home when a replacement is needed. This way there is no confusion caused when it comes to cleaning your property and the job can continue to be completed to a high standard.

Can my cleaner come while I am at work?

Yes, we hold keys for many of our clients. They are held centrally and given to the cleaning team before the clean and then collected back in each week.

How do they know what to do each time?

Every client has their own file containing specific instructions. We can also develop a program specific to you, which will instruct when to clean different rooms, as some may not need a weekly clean.

How do you maintain quality?

We have senior cleaners, who apart from initial and ongoing training, will quality check your home, produce a report and suggest any improvements that could be made. This is done at no extra cost and comes as part of your cleaning package.

To find out what our clients have said about our work, take a look at our Testimonials page.

What if I’m not happy with my cleaner?

If, for any reason, you’re not happy with your cleaner, get in touch with one of our directors letting us know about your concerns and we will do our best to remedy the situation as quickly and efficiently as possible, or allocate a new cleaner to your home.

What if I need to cancel my visit at short notice?

We won’t charge you if you give us 48-hours notice and if an emergency occurs on the day, again there would not be a charge.

How do I become a cleaner for Domestic Innovations?

If you’re experienced in home cleaning and can provide two verbal and written references as support, we would love to hear from you. Visit our Join Us page to find out more.

Contact Domestic Innovations

If you’re looking for a cleaner to take care of your home, speak to one of our directors today to find out how we can cater to your needs. Call us now on 0800 085 0948, or fill in our contact form and we will get back to you shortly.